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Answers to our users most frequently asked questions
Authorization
How to log in to your account?
How to register an account?
What should I do if I haven't received the confirmation letter?
How can I change my personal data if I do not have access to my account (forgot my password) and to my mail?
What do I do if I need to make changes to the data entered during the verification process?
Deposit / Withdrawal
How to make a currency withdrawal on the exchange?
On what terms are the requests for withdrawal being processed?
How do I cancel a withdrawal request?
How do I replenish my balance?
GONEWO.COM Referral Program
What is GONEWO.COM Referral Program?
How does the Referral Program work?
How to become a member of Referral Program?
Secure your funds
How to enable the two-factor authentication?
What if I lost the code / key to two-factor authentication?
Is it safe to use GONEWO.COM exchange?
What is two-factor authentication?
What is KYC and why is it needed?
Currency operations
I purchased currency several days ago, but it still hasn't been received. What do I do?
I can not cancel the Order / Tokens were not credited to the account
Can I cancel an Order?
Where can I see the history of my orders?
When will my Order be processed?
I placed an order, but for some reason, it is not accepted, although I can see cheaper Buy Orders being already processed. Why?
Where can I see Buy Orders?
How to create an Order?
Is there any transaction limit? What is the maximum / minimum amount of the transaction?